Refund and Returns Policy

1. Zybercure.com Course Refund Policy

Last Updated: June 23, 2025

At Zybercure.com, we are committed to providing high-quality educational experiences in AI and Cybersecurity. We understand that circumstances may change, and we want to ensure clarity regarding our refund process for course enrollments. This policy outlines the conditions under which refunds may be granted for courses purchased on our platform.

1. General Refund Eligibility

  • Timeframe: You may be eligible for a full refund if you request it within 7 days of your purchase date.
  • Course Progress: To be eligible for a refund, you must have completed no more than 10% of the course content (measured by video watch time, completed quizzes, or accessed modules/lessons). We track your progress within the learning management system.
  • Reasonable Engagement: The refund request must demonstrate reasonable engagement with the course material within the eligible timeframe. Requests made after minimal or no attempt to engage will be evaluated on a case-by-case basis.

2. How to Request a Refund

To request a refund, please follow these steps:

  1. Send an email to our support team at [support@zybercure.com] with the subject line: “Refund Request – [Your Course Name]”.
  2. In the email, please include the following information:
    • Your full name as registered on Zybercure.com.
    • The email address associated with your Zybercure.com account.
    • The name of the course you purchased.
    • The date of purchase.
    • Your order or transaction ID (if available).
    • A brief explanation for your refund request.

3. Refund Processing

  • Upon receiving your refund request, our team will review it against the eligibility criteria outlined in Section 1.
  • We aim to process eligible refund requests within 7-14 business days from the date of approval.
  • Refunds will be issued to the original payment method used for the purchase. The time it takes for the refund to reflect in your account may vary depending on your bank or payment provider.
  • Once a refund is processed, your access to the course content will be immediately revoked.

4. Non-Refundable Circumstances

Refunds will not be granted under the following circumstances:

  • Refund requests made after the 7-day purchase window has expired.
  • If more than 10% of the course content has been completed or accessed.
  • If the course was purchased during a special promotional offer, bundle deal, or at a discounted rate where the terms explicitly state “no refunds.”
  • For courses or materials marked as “non-refundable” at the time of purchase.
  • If you have downloaded course materials, certificates, or final project files, making a refund difficult to verify non-usage.
  • If your account is terminated due to a violation of our Terms and Conditions (e.g., unauthorized sharing of course content, fraudulent activity).
  • Dissatisfaction based solely on personal preferences not related to the course content’s stated quality or accuracy. We encourage prospective students to review course outlines and introductory materials carefully before purchase.

5. Course Changes and Discontinuation

In rare circumstances, Zybercure.com reserves the right to modify, update, or discontinue a course. If a course you have purchased is significantly altered or discontinued before you have completed it, and the changes materially affect your learning experience, you may be eligible for a pro-rata refund or credit towards another course. Such cases will be evaluated individually.

6. Contact Us

If you have any questions about our Refund Policy, please do not hesitate to contact our support team at [support@zybercure.com].